Items must be returned within 15 days in new, unused condition and in original packaging. The item must not be damaged in any way.
To return an item, email us at info@socalwaxshop.com with your reason for the return, and we will send you instructions for the return. Please include all contact information, including name, address, phone number, and invoice number. This will ensure a quicker return process. Items returned without authorization will not be accepted.
The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used once we receive the items in their original condition. If a credit card was used for purchasing, we will request the credit card information for the refund, as we do not keep credit card information on file. Please do not email us your credit card information. Note that it may take 5-7 days for your bank to process the credit.
SoCal Wax Shop will cover return shipping costs if the return is due to a manufacturing defect. We will provide you with a pre-paid USPS or FedEx label to return the items in this situation.
Items returned for reasons other than manufacturer defect will not be provided with a pre-paid return label, nor will a refund be made for outbound shipping charges. Examples of these returns include reasons such as "changed my mind," "did not like the product" or "ordered the incorrect product."
Returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items minus actual outbound shipping charges paid by SoCal Wax Shop.
When packaging your items for return shipping, include a copy of the original invoice in the package. We strongly advise packing all items with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
Exchanges
To exchange an item, send an email request to info@socalwaxshop.com with your reason for the exchange and we will send you instructions for the exchange. Please include all contact information, including name, address, phone number and invoice number. This will ensure a quicker exchange process. Items returned without authorization will not be accepted. When we receive the returned item, we will ship out the new item. You will be credited or charged the price difference, minus shipping, via the payment method used in the original payment. If a credit card was used for purchasing, we will request the credit card information, as we do not keep credit card information on file. Please do not email us your credit card information. Note that it may take 5-7 days for your bank to process a credit, if applicable.
